IVR improvement,
Professional voiceover service
TTS (Text to Speech); SR (Speech recognition system)
Call center infrastructure setup
Helpdesk
Global and National Number allocation
Outbound Number allocation
Number porting
Outbound tariff
Making Inbound/Outbound Calls
Advanced IVR (Voice Welcome System) Support
ACD (Automatic Call Distribution)
Advanced Queue Management
Call prioritization options based on Skill and Call Type
Social Media Complaint Management
Omni Channel Customer Notification Management
End-to-End Complaint Management
Audio and Screen Recording System
Dialer (Preview, Power, Progressive, Predictive, Agentless)
Advanced Campaign Management
Quick Integration Support
Scheduled Callback Management
Performance and Quality Management
Detailed and Statistical Reporting (Possibility to create own reports)
Lost Call Management and Callback
DNC (Do Not Call)
Voicemail
Remote Number and Remote Extension Support
Advanced Logging and Error Management
User and Group based Authorization
User-friendly, Web-based CRM
